CARMEL, Ind., Sept. 19 /PRNewswire-FirstCall/ -- Conseco Insurance Group
today announced a series of initiatives to provide special help to its
policyholders in those areas of Alabama, Louisiana and Mississippi that have
been proclaimed disaster areas by the Federal Emergency Management Agency
(FEMA), and as requested by the state insurance departments:
* We are providing a grace period until January 1, 2006, for premium
payments due from affected policyholders. We will take no actions on premiums
due, overdue, or cancellations until after that date, and policyholders may
disregard any premium notices that may be automatically generated before that
date.
* After January 1, 2006, we will work with individual affected
policyholders on a case-by-case basis to bring their premiums current in a
method financially feasible for them.
* For the foreseeable future, we will process -- on an expedited basis,
before all other pending business -- any requests for loans, withdrawals, or
cancellations from affected policyholders.
* At all times, we will make every effort to modify our normal
administrative practices to accommodate affected policy owners.
* We have established a special team to respond to service requests from
the affected areas. If you have a Conseco insurance policy and you have
questions or concerns about billing, claims or any other service issue, please
call us toll-free Monday through Friday between the hours of 8 a.m.-6 p.m. EDT
until October 30, and between 7 a.m.-5 p.m. EST thereafter:
- Life insurance - call 1.800.525.7662
- Annuity - call 1.866.588.2255
- Supplemental health insurance:
+ Conseco Health Insurance Company - call 1.800.541.2254
+ Conseco Insurance Company - call 1.800.541.2254
+ Conseco Senior Health Insurance Company - call 1.800.441.3978
+ Washington National Insurance Company - call 1.800.759.7007
Or send us an e-mail at our special address: Katrinahelp@conseco.com .
Mike Dubes, president of Conseco Insurance Group, said, "Our hearts go out
to all those whose lives have been changed by this devastating storm. We are
committed to doing whatever it takes to provide high-quality service for our
policyholders in the affected areas, especially over the next few months, when
they will need us most."
Conseco Insurance Group, comprised of the insurance company subsidiaries
of Conseco, Inc. (NYSE: CNO) based in Carmel, Indiana, serves over 2 million
customers across America. Conseco Insurance Group offers supplemental health
and life insurance products and annuities to working families and seniors.
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