The Customer Respect Group today released findings from its Second Quarter 2007 Online Customer Respect Study of the Automobile Insurance Industry.
The study evaluated the websites of a representative sample of auto insurance companies. A directly comparable Customer Respect Index (CRI™) is provided for each company.
The average rating for the industry was 5.4 on the 10-point CRI scale. This score represents an improvement since the last report, primarily in the area of privacy policy transparency and responsiveness to emails.
Top companies in the latest study were:
| Company | | CRI |
| GEICO | | 7.2 |
| Progressive Casualty | | 7.2 |
| Liberty Mutual | | 6.6 |
| Farmers | | 6.1 |
| American Family | | 5.9 |
| Cincinnati | | 5.9 |
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