Best Car Insurance Companies

Which auto insurance companies stand out in the eyes of their customers?

J.D. Power and Associates asked more than 14,000 policy holders late this past spring that exact question.

Of the top of the heap in the customer satisfaction survey is Amica Mutual, Erie, State Farm, Geico and American Family.

USAA actually outranked every other company, but USAA coverage is only available to people with ties to the military.

The lowest ranked insurance companies are AIG, GMAC, Mercury, Allied, Progressive and Farmers.

J.D. Power and Associates said what made customers most satisfied with an insurance company was to have to contact the insurer just once to resolve an issue. The more contacts, the less satisfaction. The same was true when waiting for an issue to be resolved.