J.D. Power and Associates Ranks Erie Insurance Highest in Collision Repair Satisfaction

Press release

ERIE, Pa., Jan. 30 /PRNewswire/ -- For the second consecutive year, Erie Insurance Group earned the highest ranking in the J.D. Power and Associates Collision Repair Satisfaction Study of consumers who file an auto insurance claim. Results of the fourth annual J.D. Power and Associates Collision Repair Satisfaction Study were released December 22.

The study represents the responses of 5,679 consumers who had collision repair or body work performed on their vehicles in the past 12 months. Respondents were asked to rate their satisfaction with both their insurance company and auto body repair shop. The study specifically cited ERIE's performance in repair time, accuracy of repairs, and Erie Insurance Agent and Employee contact with claimants throughout the claims process. A more detailed listing of the results by insurance provider is available at J.D. Power and Associates' Web site at www.jdpower.com.

"This notable honor demonstrates that every Erie Insurance Employee, Agent and agency employee contributes to the service provided by our frontline claims staff," says Jeff Ludrof, president and chief executive officer of Erie Insurance Group. "Information, training and tools all affect the claims service ERIE Policyholders ultimately receive in the field. Everyone directly associated with Erie Insurance -- in an agency, underwriting, processing, information technology and every area in between -- can take pride in this achievement."