Bill Clarke reports each and every year that, health insurance coverage seem to cost more and more, but it seems more people say they getting less out of their health insurance plans.
The J.D. Power Customer Satisfaction Study showed that health plans in the Western scored lower in overall satisfaction and on all seven factors listed.
The factors measured included in the study included 1) coverage and benefits, 2) choice of doctors, 3) hospitals and pharmacies, 4) information and communication, 5) approval processes, 6) health insurance statements, 7) customer service and claims processing.
Consumers in the West rated their health insurance plans lower than anywhere else in the country on all of these categories.
Blue Cross/Blue Shield plans and those run by privately held companies scored higher than companies owned by shareholders.
The publicly held companies ranking high in Colorado include Kaiser and United Health Care. Anthem, Pacific Care and Cigna ranked about average, and Aetna was ranked at the bottom.
Subscribe to:
Post Comments (Atom)
:.
0 comments:
Post a Comment